Appointment Policy

To allow sufficient time for office appointments and scheduled anesthetic and surgical procedures, we operate by appointment only. Emergency cases and critical care cases occasionally occur which is why an appointment delay is possible. Please realize that will make a sincere attempt to see each patient in a timely manner and keep you informed of any anticipated emergency/ critical care delays. Thank you in advance for your understanding. 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.
 

For the safety of all animals in our care, we require that all 'core' vaccinations be up to date. Core vaccines are mandated by the Commonwealth of Virginia and/or the AAHA. A list of the required core vaccines for each species is available from any staff member. We make every effort to make our patients feel comfortable during their visits but they may be a little uneasy around new people/ pets and new surroundings. For these reasons, we please request that all pets be leashed or kenneled while in the waiting room. Complimentary leashes are available from any staff member.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, CareCredit, cash and personal checks. Thank you!